PRIVACY POLICY

Last updated: April 2026

This Privacy Policy is issued by Prolong Lash Pty Ltd (ABN 12 688 016 293), referred to as "we", "us", or "our".

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

WHAT INFORMATION WE COLLECT

When you purchase from our store, we collect personal information such as:

Name
Address
Phone number
Email address

When you browse our website, we may also collect:

IP address
Device and browser information

This helps us improve website performance and user experience.

HOW WE USE YOUR INFORMATION

We use your information to:

Process and fulfill orders
Provide customer support
Communicate with you about your order
Send marketing communications (where you have opted in)
Improve our website and services

MARKETING COMMUNICATIONS

With your consent, we may send you emails and SMS messages about:

New products
Promotions
Updates

You can unsubscribe at any time using the link provided or by contacting us.

CONSENT

By providing your personal information, you consent to us using it for the purposes outlined above.

You may withdraw your consent at any time by contacting us at:
info@prolonglash.com.au

DISCLOSURE OF INFORMATION

We may disclose your personal information:

Where required by law
To service providers required to operate our business

We do not sell your personal information.

SHOPIFY & PAYMENTS

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products.

Your data is stored securely through Shopify’s systems.

Payments are processed securely in accordance with PCI-DSS standards. We do not store full credit card details.

THIRD-PARTY SERVICES

We use third-party providers (such as payment processors and shipping partners) to operate our business.

These providers only access your information as required to perform their services.

Some providers may be located outside Australia. By using our services, you acknowledge that your information may be transferred internationally.

CURRENCY & LOCATION DATA

We may use your IP address to determine your location and display pricing in your local currency.

This information may be stored in temporary session cookies to improve your browsing experience.

COOKIES

We use cookies to:

Enable core website functionality
Improve performance
Analyse website usage

You can manage cookie preferences through your browser settings.

SECURITY

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While no system is completely secure, we follow industry best practices and security standards.

AGE OF CONSENT

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or guardian.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any changes will be effective immediately upon publication on our website.

SMS

By opting in to SMS, you agree to receive marketing and service-related messages.

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by following the unsubscribe instructions.

YOUR RIGHTS

You have the right to:

Access the personal information we hold about you
Request corrections if your information is inaccurate

To make a request, please contact us.

CONTACT

For any privacy-related enquiries, please contact: info@prolonglash.com.au